All fully paid bookings entitle you to the swim described on the date specified supported by In The Wet Stuff coaches. Some swims include refreshments as described in the specific swim description. These are mainly provided by third party food businesses. Or by the purchase of pre made goods. You are responsible for advising of any dietary requirements or allergies. Whilst we will do our best to accommodate requirements we cannot guarantee to fulfil every need. No refunds will be made if you choose to decline or cannot be satisfied with the items on offer.
You will be required to complete a Health declaration (PAR Q) and indemnity form prior to your swim.
Fall Back Day, Start Time,
Access and Location Changes
Each swim day includes a fall back departure of the next day in case of bad weather or problems of a safety nature. You need to ensure you are available for both days. Open water swimming and the weather/sea state is by its nature unpredictable and your flexibility is required.
Start times will be confirmed at least 3 days before the trip. No refunds for missed departures or no shows. You need to ensure you allow enough time to arrive, park and walk to the notified start/briefing point. Access to the swim starts can include coastal paths steep steps/slipways and beaches. If you have any doubts about your ability to access swim starts please contact In The Wet Stuff prior to booking.
In The Wet Stuff reserve the right to alter the swim location, direction or exact route/length in response to safety concerns or other issues outside of their control. This may necessitate you having to travel further or to a new location (always within 10 miles of original) at your own expense. No full or partial refunds will be given if the swim itinerary changes.
Swim Ability, Wetsuits, Age
Minimum swim ability:
You need to be confident you are able to swim the required distance of the swim you are booking in open water. If in any doubt please contact us first. If at any time In The Wet Stuff staff/coaches/lifeguards feel you are incapable of swimming the distance or are becoming unsafe to others or yourself you will be required to leave the water. No refunds will be given in this instance regardless of when this decision is made. If you refuse to leave the water when requested you are placing yourself in a position where your continued swimming is on the basis of a member of the public expressing their free will and accept that In The Wet Stuff are no longer responsible for your safety in any way. In The Wet Stuff will facilitate any exit safely. Wetsuits are mandatory unless you can prove ( before the swim and to the satisfaction of In The Wet Stuff) that you are experienced swimming in cold water without one. If you fail to get this authorisation you may not be allowed to swim and no refunds will be given.
All swimmers to be over 18 years unless agreed by ITWS prior to the swim.
Refunds and Cancellation
Bookings are non refundable and non transferable.
In The Wet Stuff and its suppliers are not liable for any expenses including but not limited to travel, accommodation or refreshment, incurred due to the late cancellation or re scheduling of the swim. If the trip is cancelled without the offer of the fall back day the original ticket price will be refunded in full. We recommend you obtain appropriate travel/activity insurance.
All swims are subject to a minimum number cancellation policy, In The Wet Stuff can cancel a swim at short notice if insufficient numbers book to make the swim viable.